Refund policy

English below.

Danish Version (Dansk)

Fortrydelsesret Der gives 14 dages fuld fortrydelsesret på varer købt på hjemmesiden, medmindre andet er aftalt eller fremgår af din ordre. Den 14 dages periode starter den dag, hvor den sidste vare i din ordre er leveret.

Sådan gør du brug af fortrydelsesretten Ønske om fortrydelse skal meddeles os senest 14 dage efter leveringen. Du kan starte en anmodning om returnering via din konto her: https://shopify.com/51429966015/account Alternativt kan du sende en e-mail til tobias@etoh.dk, hvor du tydeligt gør opmærksom på, at du ønsker at benytte din fortrydelsesret.

Returnering og omkostninger Når du har meddelt os, at du vil fortryde dit køb, har du 14 dage til at sende varen tilbage til os. Eventuelle returneringsomkostninger til fragt afholder du selv.

Tilbagebetaling Fortryder du dit køb, får du dine penge tilbage. Dette inkluderer de oprindelige standard leveringsomkostninger (ekstra omkostninger som følge af dit eget valg af en anden og dyrere leveringsform refunderes ikke). Vi refunderer beløbet uden unødig forsinkelse og senest 14 dage fra den dato, hvor vi har modtaget besked om din fortrydelse. Vi kan dog tilbageholde tilbagebetalingen, indtil vi har modtaget varerne retur, eller du har fremlagt dokumentation for at have returneret dem.

Undtagelser fra fortrydelsesretten (VIGTIGT) Levering af forseglede varer, som af sundheds- eller hygiejnemæssige årsager ikke er egnet til at blive returneret, og hvor forseglingen er blevet brudt efter leveringen, er undtaget fra fortrydelsesretten. Dette gælder specifikt åbnede eller uforseglede flasker med spiritus. Hvis forseglingen (plomberingen) på en flaske er brudt, bortfalder din fortrydelsesret.

Varens stand ved returnering For varer, der ikke er undtaget ovenfor, hæfter du for den forringelse af varens værdi, som skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varens art, egenskaber og funktion. Hvis varen er prøvet udover, hvad der er beskrevet her, betragtes den som brugt og af forringet værdi. Dette betyder, at du ved fortrydelse af købet får en mindre del eller intet af købsbeløbet retur. Det er op til EtOH Spirits at vurdere varens stand.

Reklamationsret Der gives 2 års reklamationsret på produkter i henhold til den danske købelov. Reklamationsretten gælder for alle fejl i software, materiale og fabrikation. Reklamation vedr. fejl og mangler skal meddeles til EtOH Spirits i rimelig tid efter varens modtagelse. Her anses max. to måneder som rimelig tid, med mindre andet er aftalt. Vi refunderer rimelige fragtomkostninger. Reklamationen frafalder ved forkert eller ualmindelig betjening af produktet. EtOH Spirits dækker returneringsomkostningerne i rimeligt omfang.

Ved returnering kontaktes virksomheden: EtOH Spirits Fruebjergvej 3 2100 CPH TLF: 60643678 Reklamationer modtages ikke, hvis disse er sendt pr. efterkrav.

English Version

Right of Withdrawal (If you regret your purchase) EtOH Spirits offers a 14-day full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 14-day period starts on the day the last item of your order is delivered.

How to start a return request The request for cancellation must be notified to us no later than 14 days after delivery. To start a return request, please visit our return portal here: https://shopify.com/51429966015/account Alternatively, you can send an e-mail to tobias@etoh.dk. In your message, you must clearly state that you want to use your right of withdrawal.

Returning the items and costs Once you have informed us of your decision to withdraw, you must return the items to us no later than 14 days after giving notice. You are responsible for paying any return shipping costs.

Refund timing and outbound shipping If you regret your purchase, we will refund all payments received from you, including the original standard outbound delivery costs (excluding any additional costs if you chose a more expensive delivery method than our standard option). We will process the refund without undue delay and strictly within 14 days from the date we receive notice of your withdrawal. We may withhold the refund until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is earliest.

Exemptions from the right of withdrawal (IMPORTANT) Sealed goods which are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery, are exempt from the right of withdrawal. This specifically applies to opened or unsealed bottles of spirits. If the seal on a bottle is broken, your right of withdrawal is completely voided.

Condition of the returned item For items not exempt above, you are responsible for any decreased value of the goods caused by handling them other than what is necessary to determine their nature, characteristics, and function. If the item is handled beyond what is described above, it is considered used and of decreased value. This means that when the purchase is canceled, you will receive a partial refund or no refund at all. It is up to EtOH Spirits to evaluate the item's condition.

Warranty There is a 2-year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material, and fabrication. Complaints regarding errors and defects must be reported to EtOH Spirits within a reasonable time after the goods have been received. We consider a maximum of two months as a reasonable time unless otherwise agreed. We will refund reasonable return shipping costs. The warranty is waived if the items are handled improperly or unusually. EtOH Spirits covers return costs to a reasonable extent for valid warranty claims.

When returning, please contact us at: EtOH Spirits Fruebjergvej 3 2100 CPH Phone: +45 60643678 Warranty complaints will not be accepted if they are sent by cash-on-delivery.