Refund policy
English below.
Fortrydelsesret
Der gives 14 dages fuld fortrydelsesret på varer købt på hjemmesiden med mindre andet er aftalt eller fremgår af din ordre.
Den 14 dags periode starter den dag hvor ordren er leveret.
Eventuelle returneringsomkostninger afholder du selv.
Ønske om fortrydelse skal meddeles os senest 14 efter leveringen og være os i hænde seneste 14 dage efter vi er informeret om dit brug af fortrydelsesretten.
Ønske om brug af fortrydelsesret skal sendes på mail tobias@etoh.dk hvortil standardfortrydelsesformularen bedes være udfyldt og sendt med (jf. formularen nederst i handelsbetingelserne).
Varens stand ved returnering
Du hæfter for den forringelse af varens værdi, som skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varens art, egenskaber og funktion. Dette betyder at du må prøve varen på samme måde som hvis du handlede i en fysisk butik.
Hvis varen er prøvet udover, hvad der er beskrevet ovenfor, betragtes den som brugt og af forringet værdi. Dette betyder, at du ved fortrydelse af købet får en mindre del eller intet af købsbeløbet retur. Det er op til EtOH Spirits at vurdere varens stand.
Reklamationsret
Der gives 2 års reklamationsret på produkter i henhold til den danske købelov. Reklamationsretten gælder for alle fejl i software, materiale og fabrikation.
Reklamation vedr. fejl og mangler skal meddeles til EtOH Spirits i rimelig tid efter varens modtagelse. Her anses max. to måneder som rimelig tid, med mindre andet er aftalt. Vi refunderer rimelige fragtomkostninger.
Reklamationen frafalder ved forkert eller ualmindelig betjening af produktet.
EtOH Spirits dækker returneringsomkostningerne i rimeligt omfang.
Ved returnering kontaktes virksomheden:
EtOH Spirits
Fruebjergvej 3
2100 CPH
TLF: 60643678
Reklamationer modtages ikke hvis disse er sendt på efterkrav.
If you regret your purchase (Withdrawal)
EtOH Spirits offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
Any return costs you incur yourself.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om tobias@etoh.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to EtOH Spirits to evaluate the item's condition.
Warranty
There is a 2-year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to EtOH Spirits at a reasonable time after the goods have been received. We consider a maximum of months as a reasonable time unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives the right to warranty if the items are handled improperly or unusually.
EtOH Spirits covers return costs to a reasonable extent.
When returning, please contact us at:
EtOH Spirits
Fruebjergvej 3
2100 CPH
Phone: +4560643678
Warranty complaints will not be accepted if they are sent by a cash-on-delivery system.